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Frequently Asked Questions

I've never seen anything like this before! All the other pet carriers are so big and heavy. Is the PocoPet for real?

It sure is! And, we know it can be hard to believe at first: a pet carrier so small and light you always have it when you need it - without carrying a heavy, bulky carrier around all day? Dream come true! We invented the world's first ultralight, ultra-compact pet carrier - with a design so revolutionary, it was awarded TWO US patents

Can this packable carrier safely carry my pet?

Absolutely. From the tough ripstop nylon material to the reinforced stitching on the strap, mesh ventilation panel to the internal safety harness clip,  every feature has been designed for the safety and security of your BFF. It's rated to carry pets up to 15 pounds.

Will my dog fit?

Is your dog 15 pounds or less?
Is your dog 12” or less, from chest to rear (not including neck & tail)?

If you answered "yes" to both of those questions, the PocoPet is right for you.

Is the PocoPet a good tiny dog carrier?

Yes!  Check out Paisley (a 6-pound Chihuahua) and Max (a 15-pound Schnoodle) in their PocoPets:

 the pocopet pet carrier - weight capacity

How can I be sure my pet will love their new PocoPet?

Every pet is different - some take to the PocoPet immediately (especially if they're already used to being carried), while others need a little more time & patience. Watch our 2-minute video for our best tips:

How do I wash my PocoPet?

Handwash in cool water with soap, and air dry (no washing machines, dryers, or irons). 

How does the PocoPet work?

Clip the PocoPet to your leash, or toss it into your bag or glove compartment. Next time you need to carry your pet, simply unzip, unfold, and go!

The adjustable shoulder strap ensures a comfortable fit for pet owners of all heights and sizes, while the front panel provides ventilation and a window for the smallest pets. For extra safety, always fasten the adjustable collar clip to your pet's collar. 

How do I stuff the PocoPet back into the pouch?

No fancy techniques needed - simply insert your fingers into the outside pocket, flip the pocket inside-out, and start stuffing the rest of the carrier into the pouch. Here's a video showing how:

What is your return policy?

All PocoPet carriers are guaranteed to be free from manufacturing defects for 60 days from purchase; any carriers found to have a manufacturing defect will be replaced free of charge. All other sales may be returned up to 30 days from purchase, in new condition.  Read all warranty & return details here >

How long will my order take to ship?

All orders ship out within 1 - 3 days. You'll receive USPS tracking information, so you can keep track of your package.

Do you ship internationally?

Yes! Shipping charges are calculated on your location at checkout.

Please note: Customer is responsible for paying any tax, customs and brokerage fees incurred on international orders. If an order is returned because customer declines paying customs fees, customer will not be refunded.

I received an email from you saying my order was shipped, but the tracking says "Shipping Label Created, USPS Awaiting Item." When will you ship my order?

Your order was dropped at the post office within 2 hours of you receiving that Shipping Confirmation email. It is now somewhere en route, and should arrive shortly. That message indicates USPS missed the outbound scan on your package after getting it from us, and tracking of the package will resume once the package reaches a distribution center at your end. Unfortunately once it's in USPS hands, we have no control over its journey.

I’m interested in selling the PocoPet in my retail shop.

Fabulous! Contact us here and we’ll get back to you in two shakes of a dogs’ tail.