Warranty & Returns


If you are not tail-wagging happy with your purchase, you can return it to us within 30 days of the purchase date.

All returned products must be in new condition, free of dirt/hair/debris, with all tags & packaging intact. Any returns that do not meet these criteria may be returned to you with no refund.

You are responsible for return shipping charges.

Please be sure to include your name, address, phone number and email address in your package, and we'll be in touch after we receive it.

Click here to contact us & initiate a return >


All PocoPet products are guaranteed to be free from manufacturing defects for 60 days from date of purchase. 

This warranty does not include any damage to the product sustained during use.

Upon approving your warranty claim and receiving your returned product, all returns that meet this criteria will receive a replacement product no cost.

Click here to contact us regarding a warranty claim >