Warranty | Returns | Shipping

Returns

If you are not tail-wagging happy with your purchase, you can return it to us within 30 days of the date your order was delivered.

All returned products must be in new condition, free of dirt/hair/debris, with all tags & packaging intact. Any returns that do not meet these criteria may be returned to you with no refund.

We'll refund your original purchase method within 7 days of receiving your return, excluding any original shipping charges.

You are responsible for return shipping charges.

Click here to initiate a return >

Warranty

All PocoPet products are guaranteed to be free from manufacturing defects for 60 days from date of purchase. 

This warranty does not include any damage to the product sustained during use.

Upon approving your warranty claim and receiving your returned product, all returns that meet this criteria will receive a replacement product at no cost.

Click here to contact us regarding a warranty claim >

Shipping

All retail orders are shipped within 48 hours, via USPS first class mail. You'll receive a notification with a tracking number. Once the USPS takes possession of your package it's out of our hands, and becomes their responsibility for accurate delivery. We are unable to replace packages that are lost or mis-delivered by the USPS, and will assist you with their process for reporting lost packages.